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Refund Policy
At Kristina Maria Arts, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 14-day return policy. This means that you have 14 days after receiving your item to request a return.
In order to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To start a return, please contact us at We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.
If your return is accepted, we will process your refund within 5 business days. The refund will be issued to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process the refund.
If you have any questions or concerns regarding your return, please do not hesitate to contact us at
Damages and Issues
Upon receiving your order, we kindly ask that you inspect the items for any defects, damages, or if you have received the wrong item. If you notice any issues, please contact us immediately so that we can evaluate the problem and make it right.
To assist us in resolving the issue, please take a photo of the defective, damaged, or wrong item and email it to along with your request for a refund.
Exceptions / Non-Returnable Items
While we strive to accommodate all returns, there are certain items that cannot be returned. This includes custom products, such as special orders or personalized items. If you have any questions or concerns about the eligibility of your specific item for return, please reach out to us.
Please note that sale items and gift cards are also non-returnable and non-refundable.
If you wish to exchange an item, the fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14 Day Cooling Off Period
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply as mentioned above for returns.
Thank you for choosing Kristina Maria Arts. If you have any further questions or need assistance, please don't hesitate to contact us at
Please read our Policies for further details